Privacy Policy
This Privacy Policy explains how WeCode IT Technology Limited (“WeCode IT”, “we”, “us”, or “our”) collects, uses, discloses, and protects your information when you use Ubuntu Music (the “Service”).
1. Who We Are
Ubuntu Music is a music streaming service owned and operated by WeCode IT Technology Limited (“WeCode IT”, “we”, “us”, or “our”). We act as the data controller of your personal information where applicable law recognizes that role.
In some cases, we may act as a data processor on behalf of other parties (for example, artists, labels, or partners). In those situations, we process personal information in accordance with their instructions and applicable laws.
2. Scope & Applicability
This Privacy Policy applies to:
- Users who stream music via Ubuntu Music (registered or unregistered, where applicable);
- Subscribers who create an account, subscribe to a plan, or make in-app purchases;
- Artists, creators, and rights holders who upload or manage content;
- Visitors to our website, web player, or related pages; and
- Any person contacting us via email, in-app support, forms, or other channels.
This Policy does not apply to services that we do not own or control (for example, third-party apps, payment gateways, social networks, or websites linked from the Service). Those services are governed by their own privacy policies.
3. Information We Collect
We collect different types of information depending on how you interact with Ubuntu Music.
3.1 Information You Provide To Us
- Account & profile information: When you create or update an account, we may collect your name, username or display name, email address, mobile phone number, password (stored securely), country or region, language preferences, time zone, profile photo or avatar, and date of birth (if required to verify age eligibility).
- Subscription & payment information: If you subscribe to a paid plan or make purchases, we may collect your billing details (such as billing address where required), partial payment card details (for example, last four digits and card type), transaction history, plan type, and mobile money or other payment identifiers. Sensitive payment data (such as full card numbers and CVV) is handled directly by our payment processors.
- Content you upload or provide: If you are an artist, label, or user who uploads content, we may collect audio files (songs, podcasts, mixes), artwork (album covers, profile images, banners), metadata (titles, album names, tracklists, lyrics, credits, ISRC/ISWC codes), biographical information, and user-generated content such as playlists, likes, favorites, reviews, comments, or messages.
- Communications & support: When you contact us via email, in-app chat, social media, or feedback forms, we may collect your contact details and the information you choose to provide, including messages, feedback, and attachments.
- Promotions, surveys & contests: If you take part in promotions, surveys, or contests, we may collect your contact information, verification details, and any information you submit as part of your participation.
3.2 Information We Collect Automatically
- Device & technical information: Device type, model, operating system and version, unique device identifiers (for example, device ID or advertising ID where allowed), app version, language, settings, IP address and approximate location (country/city level), and browser type and version for web users.
- Usage & activity data: How you navigate and interact with the app or site, including pages or screens viewed, buttons tapped, features used, streaming history (tracks played, duration, skips, repeats), playlists created, followed, or shared, search queries, and time, date, and duration of sessions.
- Logs & diagnostics: Crash logs, performance data, error reports, and other diagnostics that help us troubleshoot issues and improve the Service.
- Cookies & similar technologies: We use cookies, local storage, pixels, SDKs, and web beacons to remember your preferences, keep you signed in, analyze usage, improve performance and security, and deliver and measure recommendations or marketing.
3.3 Information We Receive From Third Parties
- Social sign-in & single sign-on (SSO): If you sign in with Google, Apple, Facebook, or other providers, we may receive your name, email address, profile picture, and any other information you allow that provider to share with us. You can control what is shared in your social account settings.
- Payment providers & mobile operators: We may receive confirmation of payment, subscription status, and limited billing details from payment gateways or mobile money operators.
- Analytics, advertising, and partners: We may receive aggregated or anonymized insights from analytics and marketing partners about how users interact with the Service or with our ads.
- Rights holders & content partners: For artists or rights holders, we may receive information from distributors, labels, or collecting societies regarding your works, royalties, and rights.
3.4 Device Permissions
Depending on your device and how you use the Service, we may request access to:
- Storage / files: To cache music for offline listening, save downloads, or upload content.
- Photos / media / camera: To upload or update profile pictures, artwork, or other media.
- Microphone: For optional features such as voice search, voice commands, or audio recording (where available).
- Contacts: If you choose to find friends or share content with your contacts (optional).
- Location: To comply with licensing restrictions, display region-specific content, or provide localized experiences. Country-level location may also be inferred from your IP address.
You can control these permissions through your device settings. Refusing certain permissions may limit some functionalities.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and operate the Service: Creating and managing your account and profile; streaming, downloading, and playing music; managing your playlists, library, favorites, and history; processing payments, subscriptions, and in-app purchases; and enabling search and discovery features.
- To personalize your experience: Recommending tracks, albums, playlists, artists, and podcasts based on your activity; tailoring the home screen, “for you” lists, and notifications; and remembering your preferences such as language, volume levels, or preferred genres.
- To communicate with you: Sending service-related notifications (for example, account updates, security alerts, subscription status, or payment confirmations); responding to your support requests and feedback; and sending marketing communications where permitted by law and your preferences.
- To improve the Service: Analyzing usage trends and measuring performance; identifying and fixing bugs, crashes, and errors; and developing new features, content categories, and functionalities.
- To protect our service and enforce our terms: Monitoring for suspicious or fraudulent activities; enforcing our Terms of Use, including content rights and acceptable use rules; and protecting the rights, property, and safety of WeCode IT, our users, artists, and partners.
- To comply with legal obligations: Fulfilling record-keeping, reporting, and tax obligations; complying with data protection, consumer, and other laws; and responding to lawful requests from authorities, courts, or regulators.
- For other purposes with your consent: Any additional purposes that we explain at the time of collection and for which you provide consent, where required by law.
5. Legal Bases for Processing (Where Applicable)
In certain jurisdictions (for example, the EU/EEA and UK), we rely on specific legal bases to process your personal data, including:
- Performance of a contract: To provide the Service and fulfill our agreement with you.
- Legitimate interests: To operate, secure, and improve the Service and personalize content, balanced against your rights and interests.
- Compliance with a legal obligation: When processing is necessary to comply with a legal or regulatory requirement.
- Consent: For certain activities such as marketing communications, non-essential cookies, or access to specific device features, where required by law. You may withdraw consent at any time.
7. International Transfers of Data
We may process and store your information in countries other than your own, where we or our service providers operate. These countries may have different data protection laws than your home country.
Where required by law, we implement appropriate safeguards (such as contractual clauses or equivalent measures) to ensure that your information remains protected when transferred across borders.
8. Data Retention
We retain your personal information for as long as reasonably necessary to:
- Provide the Service and maintain your account;
- Fulfill the purposes described in this Privacy Policy;
- Comply with legal, tax, and regulatory requirements; and
- Resolve disputes and enforce our agreements.
When your information is no longer needed, we will delete, anonymize, or securely archive it in accordance with our data retention policies and applicable law.
9. Security
We take reasonable technical and organizational measures to protect your information, including encryption of data in transit (such as HTTPS/TLS), access controls and authentication, secure storage and backup procedures, and regular monitoring and security assessments.
However, no online service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for logging out from shared devices.
10. Your Rights & Choices
Your rights may vary depending on your jurisdiction, but typically include the right to:
- Access the personal data we hold about you;
- Correct or update inaccurate or incomplete data;
- Request deletion of your personal data, subject to legal or contractual retention obligations;
- Restrict processing of your data in certain circumstances;
- Object to certain processing, including direct marketing;
- Data portability, to receive your data in a structured, commonly used, machine-readable format, where applicable; and
- Withdraw consent where we rely on consent as the legal basis for processing.
To exercise these rights, please contact us using the details in the Contact Us section. We may ask you to verify your identity before responding to your request and will do so within the timeframes required by law.
11. Marketing Communications
We may send you marketing emails, in-app messages, or push notifications about new features, content, promotions, and recommendations tailored to your preferences or listening history, where permitted by law.
You can control these communications by:
- Using the unsubscribe link in marketing emails;
- Adjusting notification settings in the app; or
- Changing your device’s push notification settings.
Service-related messages (such as security alerts or payment confirmations) are necessary for the Service and you generally cannot opt out of them.
13. Children’s Privacy
Ubuntu Music is not intended for children under the age of 13, or the minimum age required in your jurisdiction to consent to data processing without parental involvement.
We do not knowingly collect personal data from children under this age. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete it as soon as reasonably possible.
If you believe a child has provided us with personal data, please contact us using the details in the Contact Us section.
14. Third-Party Services & Links
The Service may contain links to or integrations with third-party websites, apps, or services (for example, social media, content partners, advertisers, or payment providers). We are not responsible for the privacy practices or content of these third parties.
We encourage you to review the privacy policies of any third-party services you access through Ubuntu Music.
15. Automated Decision-Making & Profiling
We may use automated systems and profiling to recommend music, playlists, and artists based on your listening history, to personalize the home screen and discovery feeds, and to detect unusual activity to protect security and prevent fraud.
These processes help us provide a better and safer user experience. Where required by law, we will provide additional information or obtain your consent before using certain forms of automated decision-making.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Service, data practices, or applicable laws and regulations. When we make material changes, we will provide appropriate notice, such as by updating the “Last updated” date, displaying a notice within the app or on our website, or sending you a direct communication where required by law.
Your continued use of the Service after any changes take effect constitutes your acceptance of the updated Policy.
17. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact us at: